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Customer Service



Shipping & Delivery
In-Stock Items are processed on the Next Business Day. Not including week-ends or Holidays. Please Allow 7-10 Days for Ground Shipping, 3-4 days for Priority Mail, 2-3 days for Express Mail. Overnight shipments are available for in-stock items and must be recieved before 1:30pm. EST All of our items are ordered direct from Germany and imported into our Anderson, SC warehouse. If a Backorder or Special Order has occurred you will be notified with your ETA. Due to the required International Shipping, Customs Clearances, and FDA Clearances required, ETA are generally set at 3 weeks. Sometimes the ETA is less due to an incoming shipment, or a little longer due to International Holiday Shut Down.

Privacy & Security
Your Privacy and security is very important to us. We understand your concerns about privacy, safety and security and want to assure you that we make every effort to safeguard your privacy through our system. We will never sell your information to a third party. Our mission is to help & support you with your needs- in a convenient and secure manner.

Returns & Replacements
Returns and Replacements must be within 30 days of ship date. This date is posted on your Packing List. Must be in new & unused condition. We cannot refund or exchange items, if items were worn (less initial try-on) or soiled. You may return the unused product for a refund of the full purchase price (minus a 10 % restocking fee, shipping & handling, and return postage). Please complete bottom portion of your Packing List... Specify Refund or Exchange preferences. Please include Bort Medical Product, Product Instruction Leftlet, Bort Medical Box, copy of completed Packing List-- Return all of this in a shipping box. Note: Shipping Envelopes will be refused due to postal damage that does occurr. Ship back to our address: Bort-Swiss Orthopedic Supply 4533 N HWY 81 Anderson, SC 29621

Ordering
You can place your order using our webstore. We offer paypal as a simple, & secure credit payment method. If you would like to place an order by phone, using your credit card, you are welcome to call us. We are able to run your credit cards in-office as well. Note: For your safety, we do not hold any credit card information in our web store. Our office hours are: Monday- Friday 10:30am- 5:00pm (Not including Holidays)

Payment, Pricing & Promotions
Our office offers easy payment methods.
We have your online security in mind, our webstore accepts only Paypal Payments or mailed in checks. 
Our Office accepts major credit cards & checks. 
We make every effort to provide you with the best quality that the German Engineering is known for, and at competitive prices.
Check back with us often. We are always adding new items & options.

Viewing Orders
We will email you with a copy of your order. Please take a moment to confirm all the information that we have is correct.
If you see any errors or changes that need to be made, please contact immediately.
Q: Why does my order say cancelled when I didn't cancel it?
A: Our office does not use our webstore to process your credit cards.
We collect your information then process it in-office.
We will send you a tracking number then the order will show up as 'cancelled'.
The reason is we have processed and secured your order and payment in-office.  
Your credit card payment is not complete until shipping has been completed.
If ordered and paid by Paypal- Your order will show as shipped and tracking information included.
Your payment has been secured immediately using paypal.
Updating Account Information
You can log-in to your account to update your account information. If you have a problem with this please contact us. We are here to help you!

Bort-Swiss Orthopedic Supply
4533 N HWY 81
Anderson, SC 29621
(864) 231-9144 Office