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Does your shop accept returns?
When you receive your package, be sure to check the items to make sure they are working. We will provide a refund for or replace defective items. Please return the items in their original packaging within 30 days. Items returned without original packaging will NOT be refunded.
In your return package please include:
- The original packing slip
- A note telling us what the problem was
- A note stating whether you would like a refund or a replacement of the defective item.
Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 10% restocking fee will be applied.
Please allow up to 2 weeks to receive your replacement or refund. Refunds will be applied to your payment account.
We are dedicated to carrying only the highest quality products and maintaining attentive customer service. We hope you will be happy with our services.
Will I be required to pay customs or duty fees if I’m outside the US?
Will my order arrive well packaged?
Does your shop ship internationally? And how much?
We ship internationally as long as it is within North America or using an APO, USA Military Address. You can order from anywhere within North America or any USA Military Base and have our products arrive right to you. Cost is dependent on weight, see above for shipping cost breakdown. If outside of North America or a military base, you can check www.bort.com for a distributor closer to your home country.
How do you charge for shipping?
All items are shipped from our US warehouse, and shipping is charged by a flat rate by weight of package. Larger, heavier items will cost more to ship than smaller, lighter weight items. Grouping items together will lower your per-item costs for shipping. The same applies for North America and worldwide.