FAQ

How to upgrade shipping

How to upgrade shipping

Add expedited shipping as a separate line item.

Here is the link.

Shipping Upgrade- Need it faster? Expedited, 1 Essential

How to minimize chat box

How to minimize the chat box-

-The chat will stay open or available for 24 hours in case you need to review or respond. —-Click on 3 dots found in upper right corner or the minus sign to end or minimize the chat box

 

Does your shop accept returns?

When you receive your package, be sure to check the items to make sure they are working. We will provide a refund for or replace defective items. Please return the items in their original packaging within 30 days. Items returned without original packaging will NOT be refunded.

In your return package please include:

  • The original packing slip
  • A note telling us what the problem was
  • A note stating whether you would like a refund or a replacement of the defective item.

Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 10% restocking fee will be applied.

Please allow up to 2 weeks to receive your replacement or refund. Refunds will be applied to your payment account.
We are dedicated to carrying only the highest quality products and maintaining attentive customer service. We hope you will be happy with our services.

Will I be required to pay customs or duty fees if I’m outside the US?

All items are shipped from our US warehouse. The customer is responsible for any customs or duty fees that may be incurred if your package crosses a border. Please check your country’s customs regulations if you have and further questions.

Will my order arrive well packaged?

Yes! Your package will be very well packaged and will be sent with all the necessary care 😉

Does your shop ship internationally? And how much?

We ship internationally as long as it is within North America or using an APO, USA Military Address. You can order from anywhere within North America or any USA Military Base and have our products arrive right to you. Cost is dependent on weight, see above for shipping cost breakdown. If outside of North America or a military base, you can check www.bort.com for a distributor closer to your home country.

https://www.bort.com/en/ausland.html

 

 

How do you charge for shipping?

All items are shipped from our US warehouse, and shipping is charged by a flat rate by weight of package. Larger, heavier items will cost more to ship than smaller, lighter weight items. Grouping items together will lower your per-item costs for shipping. The same applies for North America and worldwide.

How can I pay for my order?

We accept payment through PayPal, Stripe and Authorize.net, which allows you to pay with a credit card or your PayPal account.

Can I change my order once it’s been placed?

It is possible to change an order that has not yet shipped (note that orders generally ship within 24 hours). If you would like to change your order, please <a href=”#”>email us</a> as soon as possible. We will do our best to accommodate you.

The item I want is out of stock – when will it be in?

Our stock is updated daily. Please check back frequently for updates on items listed as out of stock.